Contact the Diocese of Ely Safeguarding Team

All team members have access to emails and are available on their mobile telephone numbers.

https://elydiocese.org/safeguarding/contact-the-safeguarding-team

Making Safeguarding Referrals

Please call the Safeguarding Duty Messaging Service: 01353 652747

All safeguarding referrals should be via the duty phone.

The duty phone ensures calls are responded to quickly. Thirtyone:Eight are covering out-of-hours and days when the Safeguarding team are not available. Please make sure that all safeguarding posters and documentation (including websites) are updated to reflect this.

For all new concerns and referrals, please call the Safeguarding Team’s Duty Phone 01353 652747. During office hours the safeguarding team manage the phone and out of hours (including evenings and weekends) by Thirtyone:Eight.

From the 1 April 2026, when you ring Thirtyone:Eight please listen carefully to all the options as they have changed.
When advised, you should select: option 1 - 'Yes' to membership and you can then select either of the following options:

• 'speak with the Helpline team' OR
• 'you are part of an organisation that has an information sharing agreement with us'

• When you get through to the team please tell them that you are calling from the Diocese of Ely, who are an 'Information sharing holder.'

Queries about DBS checks, training or recruitment issues should be directed to the appropriate member of the Safeguarding Team. Please do not use the Safeguarding Duty Messaging Service number for these.

In a Safeguarding Emergency

• In a safeguarding emergency please contact the Police or Social Care.

Safe Spaces

• Safe Spaces is a free and independent support service, providing a confidential, personal and safe space for anyone who has been abused by someone in the Church or as a result of their relationship with the Church of England, the Catholic Church in England and Wales or the Church in Wales.
• It is free to access via telephone - 0300 303 1056 (answerphone available outside of opening times), email - safespaces@firstlight.org.uk